Where are your items shipped from?
Orders are shipped from our warehouses in Southeast Asia (Singapore, Malaysia, and China). As our items are stored in several warehouses, your order may be shipped in separate packages.
Can I change my shipping address?
Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes and confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us in the respective order.
- To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
- Customs, Postal Services & Us (Nouveau Artiste) are different entities hence we are not liable for any delays caused by customs or local post services.
How long do I wait until my order is sent out?
Our handling time takes 3-5 business days. This means that your order(s) will generally be sent out within this period.
When will I receive my items after I place an order?
The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as floods or typhoons. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 2-4 weeks and depending on how fast customs in your country processes the package.